Absolutely! All orders are shipped via DHL (for international deliveries or items originating from outside of the UAE), are insured, and trackable.

Each item is carefully packaged using protective materials and discreet outer packaging to ensure it arrives in pristine condition. For high-value orders, signature on delivery is always required.

We work with a curated network of trusted suppliers based in Dubai, Paris, Milan, and other global luxury hubs.

All New items are typically sourced directly from official retail stores or verified brand partners. For pre-loved items, each supplier is thoroughly vetted, and every piece undergoes a rigorous authentication process before being listed on our store.

Yes, 100%. Every product listed on our site is guaranteed authentic. We have a strict multi-layer authentication process handled by luxury item experts, and we stand behind the authenticity of all items sold.

Due to the fast-paced nature of the luxury market, occasional overlaps in inventory may occur.

In the rare event that an item becomes unavailable after you’ve placed your order, our team will contact you immediately. You’ll be given the option to choose an alternative item or receive a full, immediate refund—whichever you prefer.

Yes, we highly recommend it. Some items may be temporarily unavailable, while others can be sourced at better prices through our network.

By inquiring first, you gain access to exclusive inventory options and ensure the item is still available before proceeding with payment.