Terms of service

Last Updated: 19/06/2025

1. Acceptance of Terms

By accessing or using www.therefinedluxury.com or any of its services, you agree to be bound by these Terms and Conditions. If you do not agree, you may not access or use the services.

2. Services Overview

The Refined Luxury Trading L.L.C. (License No. 1409497) offers:

  • Repair, cleaning, and restoration of luxury handbags, shoes, and leather goods ("SPA services")

  • Consignment and resale of luxury items

  • Item sourcing and white-glove logistics

All services are provided at the client’s own risk.

3. Communication and Consent

Client communication is primarily handled through WhatsApp, Instagram, and voice calls. Any discussion of service scope, approvals, or price confirmations via these platforms will be considered valid consent. While we may request written sign-off in some cases, it is not required to proceed.

4. At-Home or On-Location Services

For services performed at client locations (e.g. homes, offices, hotels), The Refined Luxury is not liable for accidents, damage to the premises, or environmental conditions that may affect the service outcome. By booking, the client waives any such claims.

5. Turnaround Times

Turnaround is typically 5–10 working days from the moment the item is in hand. Express service is available at a premium. Delays may occur depending on complexity or service queue. We are not liable for delays.

6. Inspections and Work Scope

Each item is photographed upon arrival. Any damages or conditions not disclosed previously are documented. We do not require client re-approval unless otherwise stated. All services are delivered at the discretion of our in-house team.

7. Colour Matching and Material Disclaimer

We do not guarantee perfect colour matches or texture replication. Results may vary based on the item’s condition, original materials, sun or liquid exposure, chemical history, or the presence of exotic skins. Suede, nubuck, and delicate leathers may behave unpredictably.

8. SPA Terminology Clarification

"SPA Services" refer strictly to the cleaning, repair, and restoration of leather goods and do not include beauty or wellness services.

9. Courier & Delivery Policy

We use a mix of in-house drivers and third-party couriers. We are not liable for:

  • Loss, theft, or damage during collection or delivery

  • Packages left at the client’s door if the recipient is unavailable and unreachable

Clients may request insured delivery at their own expense.

10. Refunds, Rework, and Complaints

Refunds are not guaranteed. If a client is unsatisfied, a rework will be offered within reason. Refunds (if issued) are returned to the original payment method.

  • No refunds for irreparable items

  • Complaints must be submitted within 3 days of receipt

  • Receipts must be retained for item collection

11. Right to Refuse

We reserve the right to refuse service for items deemed unsuitable due to material, condition, or expected outcome.

12. Boutique Sales & Sourcing

  • We are not affiliated with any luxury brands

  • Product availability is not guaranteed

  • We may cancel any order and issue a refund if stock is unavailable or authenticity is in doubt

  • Prices are subject to change without notice

13. Authentication & Reseller Terms

We authenticate all consigned items in-house. However, we are not liable if a product fails third-party authentication after sale.

  • Sellers must guarantee ownership and authenticity

  • If fraud is suspected, full or partial refunds will be pursued via the seller

14. Limitation of Liability

We are not liable for:

  • Natural aging of leather revealed through cleaning

  • Decorative elements such as beads, crystals, or hardware becoming loose or damaged

  • Changes to finish, texture, or gloss due to cleaning or restoration

15. Lost or Unclaimed Goods

  • Items not collected within 30 days of notification are subject to a daily storage fee

  • Items not collected within 90 days will be disposed of with no liability

16. Data Protection

We collect and store personal data in accordance with UAE PDPL, GDPR, and other applicable laws.

  • Emails submitted may be used for newsletters and updates

  • Clients may opt out at any time

17. Governing Law

These Terms shall be governed under UAE Federal Law No. 15 of 2020 on Consumer Protection. All disputes are subject to the jurisdiction of UAE courts.

18. Updates to Terms

We may update these Terms at any time. Changes take effect immediately upon publication. We advise clients to review this section regularly.

For further inquiries, contact: The Refined Luxury Trading L.L.C. License No: 1409497 Email: info@therefinedluxury.com Phone: +971 50 809 9779