Care
For the client who wants pieces kept quietly maintained.
- 2 shoe cleans per month (exterior basic)
- 10% discount on all SPA services
- Free delivery on orders over 400 AED (Dubai)
- 1 bonus clean in your birthday month (shoe or bag)
- Turnaround: 3–5 days on credit cleans, 5–7 days on paid services
- Unused cleans roll over 1 month (cap 4 shoe)
- Pause your membership anytime
Signature
For the active collector who rotates their wardrobe.
- 2 shoe cleans + 1 bag clean per month (exterior basic)
- 15% discount on all SPA services
- Free collection & delivery across Dubai
- 1 bonus clean in your birthday month (shoe or bag)
- Turnaround: 2–3 days on credit cleans, 3–5 days on paid services
- Unused cleans roll over 1 month (cap 5 shoe / 2 bag)
- Pause your membership anytime
Maison
For the serious collector who expects fully managed service.
- 3 shoe cleans + 2 bag cleans per month (exterior basic)
- 20% discount on all SPA services
- Free collection & delivery across Dubai
- 1 bonus clean in your birthday month (shoe or bag)
- Turnaround: 1–2 days on all services (credit and paid)
- Dedicated account manager
- Complimentary condition report when listing an item for resale
- Annual wardrobe consultation (1 per year)
- Unused cleans roll over 1 month (cap 6 shoe / 4 bag)
- Pause your membership anytime
Explore Our SPA Services
Mixing generational knowledge with modern techniques and equipment, we offer numerous services for your luxury items.
Explore SPAHermes Bags
Pre-Loved Handbags
Shoes
One item.
Fully looked after, all year.
Membership covers your wardrobe with a monthly clean allowance. Royale is different. You nominate a specific piece — a bag, a pair of shoes, an heirloom — and we take responsibility for it: unlimited cleans, full restoration, and a documented care history, for a single annual fee.
Per item. Final quote set at intake based on type and condition.
Everyday care
Restoration
Record & renewal
FAQs
Is Delivery Safe? How Are Items Protected During Transit?
Absolutely! All orders are shipped via DHL (for international deliveries or items originating from outside of the UAE), are insured, and trackable.
Each item is carefully packaged using protective materials and discreet outer packaging to ensure it arrives in pristine condition. For high-value orders, signature on delivery is always required.
Where Are the Products Sourced From?
We work with a curated network of trusted suppliers based in Dubai, Paris, Milan, and other global luxury hubs.
All New items are typically sourced directly from official retail stores or verified brand partners. For pre-loved items, each supplier is thoroughly vetted, and every piece undergoes a rigorous authentication process before being listed on our store.
Are the Items Authentic?
Yes, 100%. Every product listed on our site is guaranteed authentic. We have a strict multi-layer authentication process handled by luxury item experts, and we stand behind the authenticity of all items sold.
What Happens If an Item Becomes Unavailable After I Place an Order?
Due to the fast-paced nature of the luxury market, occasional overlaps in inventory may occur.
In the rare event that an item becomes unavailable after you’ve placed your order, our team will contact you immediately. You’ll be given the option to choose an alternative item or receive a full, immediate refund—whichever you prefer.
Should I Inquire Before Placing an Order?
Yes, we highly recommend it. Some items may be temporarily unavailable, while others can be sourced at better prices through our network.
By inquiring first, you gain access to exclusive inventory options and ensure the item is still available before proceeding with payment.