Privacy policy

 

Last updated: June 19, 2025


The Refined Luxury LLC (“The Refined Luxury”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated luxury shopping and service experience. This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with our Services.


By accessing or using the Services, including visiting our website, placing orders, or communicating with us, you agree to the practices described in this Privacy Policy.

 

 

 

1. Personal Information We Collect

 


When we use the term “personal information,” we refer to any information that can be used to identify you directly or indirectly. This may include:

 

  • Contact Details: Name, address, email, phone number.

  • Financial Details: Payment card information, transaction data.

  • Account Information: Login credentials, preferences.

  • Order and Transaction Data: Purchases, inquiries, returns.

  • Communications: WhatsApp messages, Instagram DMs, emails, voice messages.

  • Device & Usage Data: IP address, browser type, cookies, interaction history.

 

 

 

 

2. Sources of Data

 


We may collect data:

 

  • Directly from you through forms, account creation, or communication.

  • Automatically via cookies and analytics tools like Google Analytics.

  • From service providers, including Shopify, couriers, and marketing platforms.

  • From social platforms, such as Meta Ads and WhatsApp API.

 

 

 

 

3. How We Use Your Information

 


We use your personal information for purposes including:

 

  • Providing & Improving Services: Fulfill orders, process payments, deliver items, offer customer support.

  • Marketing & Communication: Send promotions or newsletters (opt-out anytime).

  • Security & Fraud Prevention: Detect fraud or abuse, protect user data.

  • Legal Compliance: Fulfill legal obligations and respond to lawful requests.

  • Business Operations: Internal analytics and user experience enhancement.

 

 

 

 

4. Communication Consent

 


Communication through WhatsApp, Instagram, email, or voice messages may be used to approve service decisions, including restoration work. These communications may count as implied or express client consent and sign-off, especially where digital confirmation is recorded.

 

 

 

5. Courier Liability Disclaimer

 


We use a combination of in-house drivers and third-party couriers. We are not liable for loss, theft, or damage during pick-up, delivery, or failed delivery attempts unless stated otherwise in writing by the recipient. Optional insured shipping is available at the client’s expense.

 

 

 

6. Restoration Disclaimer

 

 

  • We do not guarantee exact colour or texture matches in restoration work.

  • Some materials, particularly exotic leathers, may react unpredictably.

  • Items may not return to original condition due to factors like age, wear, exposure to chemicals or sun.

  • All services are performed at the client’s own risk, and The Refined Luxury reserves the right to use vetted third-party technicians as needed, remaining responsible for final results.

 

 

 

 

7. SPA Label Clarification

 


Our “SPA” references handbag and shoe restoration. We do not provide any medical, skincare, or beauty services.

 

 

 

8. Brand Affiliation Disclaimer

 


We are not affiliated with any of the brands whose items we restore or resell. All trademarks belong to their respective owners.

 

 

 

9. Product Listings & Sales

 

 

  • Products may be consigned by clients or third-party resellers and are subject to availability.

  • We reserve the right to cancel any sale due to lack of stock, authenticity concerns, or other operational reasons.

  • If authenticity is ever in doubt post-sale, we may issue a partial or full refund, depending on the case and origin of the item.

 

 

 

 

10. Cookies & Analytics

 


We use cookies and analytics technologies (e.g., Google Analytics, Facebook Pixel, Google Ads, MailChimp) to:

 

  • Improve site functionality.

  • Track user engagement.

  • Deliver targeted marketing.

 


You can manage cookies via your browser settings. Visit www.allaboutcookies.org for more information.

 

 

 

11. Third-Party Services

 


Your information may be shared with:

 

  • Shopify, who hosts our store.

  • Couriers, payment processors, marketing agencies.

  • WhatsApp Business API and Meta Ads partners.

  • CRM tools, email platforms (e.g., MailChimp), and service technicians.

 


We ensure that data processing agreements are in place with any third party accessing your data.

 

 

 

12. International Transfers

 


We may store and process your data outside your jurisdiction, including in the UAE and Europe. We ensure data protection compliance with GDPR, UK GDPR, and UAE PDPL, including Standard Contractual Clauses where applicable.

 

 

 

13. Data Retention

 


We retain personal data only as long as necessary for legal, accounting, or business purposes. For example:

 

  • Purchase records: up to 10 years.

  • Referral data: until first outreach or opt-out.

  • Email subscriptions: until you unsubscribe.

 

 

 

 

14. Your Rights

 


Depending on your jurisdiction, you may have the right to:

 

  • Access, correct, or delete your data.

  • Object to or restrict processing.

  • Request portability.

  • Withdraw marketing consent at any time.

 


To exercise your rights, email us at info@therefinedluxury.com or call +971 50 809 9779.

 

 

 

15. Children’s Data

 


Our site is not intended for users under 16 years of age. We do not knowingly collect data from minors.

 

 

 

16. Changes to This Policy

 


We may update this Privacy Policy occasionally. The latest version will always be available on our website. Continued use of the Services means acceptance of those changes.

 

 

 

17. Contact

 


The Refined Luxury LLC

Chaimaa Avenue 1

JVC, Dubai

📧 info@therefinedluxury.com

📞 +971 50 809 9779