Three Tiers.
One Standard.
Considered pricing for considered clients. Change tiers whenever you'd like — we take it as a compliment.
Care
For the client who wants pieces kept quietly maintained.
- 2 shoe cleans per month (exterior basic)
- 10% discount on all SPA services
- Free delivery on orders over 400 AED (Dubai)
- 1 bonus clean in your birthday month
- Turnaround: 3–5 days credit cleans, 5–7 days paid services
- Unused cleans roll over 1 month (cap 4 shoe)
- Pause your membership anytime
Signature
For the active collector who rotates their wardrobe.
- 2 shoe cleans + 1 bag clean per month (exterior basic)
- 15% discount on all SPA services
- Free collection & delivery across Dubai
- 1 bonus clean in your birthday month
- Turnaround: 2–3 days credit cleans, 3–5 days paid services
- Unused cleans roll over 1 month (cap 5 shoe / 2 bag)
- Pause your membership anytime
Maison
For the serious collector who expects fully managed service.
- 3 shoe cleans + 2 bag cleans per month (exterior basic)
- 20% discount on all SPA services
- Free collection & delivery across Dubai
- 1 bonus clean in your birthday month
- Turnaround: 1–2 days on all services
- Dedicated account manager
- Complimentary condition report when listing for resale
- Annual wardrobe consultation
- Unused cleans roll over 1 month (cap 6 shoe / 4 bag)
- Pause your membership anytime
From Sign-Up to Care, Explained
Four stages, start to finish — from choosing a tier to changing your mind.
Choose Your Tier
Care, Signature, or Maison — based on how often your wardrobe needs attention.
We Collect & Clean
Book cleans against your monthly allowance. We collect and return within your tier's turnaround window.
Track & Adjust
Roll over unused cleans, change tiers, or pause your membership whenever your needs shift.
Renew, Your Way
Billing continues monthly or annually until you choose to change it.
One Piece, Fully Looked After
Membership covers your wardrobe with a monthly clean allowance. Royale is different — you nominate a specific piece and we take responsibility for it: unlimited cleans, full restoration, and a documented care history, for a single annual fee.
FAQs
Can I cancel my membership at any time?
Yes. Cancel anytime through the portal - this stops future renewals, and your membership stays active with full benefits until the end of the period you've already paid for.
Will I get a refund if I cancel?
No. Membership fees are charged in advance and earned over the billing period, so we don't refund the current or any partial period, or unused clean credits. Cancelling an annual membership stops the next renewal but doesn't refund the remaining months.
What happens to unused cleans if I cancel?
Clean credits have no cash value and are non-refundable. Any unused credits are forfeited at the end of your paid period.
Can I pause instead of cancelling?
Yes - you can pause your membership for up to 30 days per year if you're travelling or not using it for a stretch, rather than cancelling outright.
Can I switch tiers later?
Yes, tiers can be changed anytime through the portal. If you're mid-billing-cycle, contact info@therefinedluxury.com and we'll confirm exactly how the change applies to your current period.
What happens if a payment fails?
We may suspend your membership until payment is resolved. Suspended memberships don't accrue new clean credits during that suspension.