MEMBERSHIP
Care, kept regular
Monthly cleans, Spa savings and faster turnaround for the pieces you wear most. Three tiers, monthly or annual, pause any time.
Choose how much care you need
Monthly or annual. Annual saves one month's fee. Pause at any time.
Care
- Shoe cleans2 per month
- Spa discount10%
- Turnaround3 to 5 days
- Delivery in DubaiFree over 400 AED
- Birthday bonus cleanIncluded
Signature
- Shoe cleans2 per month
- Bag cleans1 per month
- Spa discount15%
- Turnaround2 to 3 days
- Collection and deliveryFree in Dubai
- Birthday bonus cleanIncluded
Maison
- Shoe cleans3 per month
- Bag cleans2 per month
- Spa discount20%
- Turnaround1 to 2 days
- Collection and deliveryFree in Dubai
- Account managerDedicated
- Wardrobe consultationAnnual
- Resale condition reportComplimentary
Prices in AED. Member cleans are exterior basic cleans. Unused cleans roll over for one month.
What a member clean covers
Each monthly clean is an exterior basic clean, done by hand in the atelier. Restoration work is quoted separately, at your member discount.
Shoe clean
All tiers
- Full exterior clean, leather, suede or canvas
- Soles and edges cleaned and dressed
- Light conditioning of the uppers
- Hardware wiped and polished
- Laces or ties cleaned
- Shoe trees in, boxed for return
Bag clean
Signature and Maison
- Full exterior clean, including handles and base
- Light conditioning of the leather
- Hardware wiped and polished
- Interior vacuumed and wiped
- Corners and edges checked and noted
- Stuffed and wrapped for return
Not included in a member clean: colour restoration, stain removal, structural repair, resoling, hardware re-plating and exotic skin work. We quote these at 10%, 15% or 20% off, by tier.
How it works
Join in a minute, then let us look after the rest.
Choose a tier
Care for shoes, Signature for shoes and a bag, Maison for the wardrobe. Monthly or annual.
Send what needs care
Book a clean from your client portal or on WhatsApp. Our driver collects from your door.
Cleaned and returned
By hand in the atelier, back within your tier's turnaround, tracked in your portal.
Pause when you like
Travelling or wearing less? Pause and resume any time. Unused cleans roll over for one month.
Some pieces need more than a membership
Royale is guardianship for a single nominated piece: unlimited cleans, restoration included, priority collection and a photographic care file that stays with the piece when it is sold. Built for archival handbags, bespoke shoes and heirlooms.
Before you join
Can I pause my membership?
Yes, at any time, from your client portal or by messaging us. Cleans stop accruing while paused and resume when you do.
What happens to cleans I don't use?
They roll over for one month. Care is capped at four shoe cleans, Signature at five shoe and two bag cleans, Maison at six shoe and four bag cleans.
What does a member clean include?
An exterior basic clean of one pair of shoes or one handbag, done by hand in the atelier. Stain removal, colour work, resoling and structural repair are restoration, quoted separately at your member discount.
Do you collect and deliver?
Signature and Maison include collection and delivery across Dubai. Care includes free delivery in Dubai on orders over 400 AED.
How fast is turnaround?
Member cleans come back in 3 to 5 days on Care, 2 to 3 on Signature and 1 to 2 on Maison. Paid Spa services take 5 to 7 days on Care, 3 to 5 on Signature and 1 to 2 on Maison.
Can I change tier?
Yes. Message us or manage it from your portal and we'll move you across.
Is there a contract?
No. Monthly membership renews each month. Annual membership is paid once for twelve months and saves one month's fee.
What is the birthday bonus clean?
One extra clean in your birthday month, on every tier.
Does my discount apply to exotic skins?
Yes. Your Spa discount applies to every quoted service, including exotics, after assessment.
Something else? Ask us on WhatsApp
Start this month
Choose a tier, send us your first pair, and see how the pieces you wear most look when someone is looking after them.