Every piece offered by The Refined Luxury is authenticated in our Dubai atelier before it is listed or delivered. We never buy from open marketplaces. Our pieces come through trusted, established relationships only.

Our authentication process

• Stitching, edges and construction examined against the house’s known standards
• Leather, grain and exotic scale patterns inspected under magnification
• Hardware, engravings and closures checked for weight, finish and accuracy
• Date stamp, heat stamp and markings verified for the piece’s year and model
• Accessories, packaging and documentation reviewed where present

Our guarantee. Every piece is sold as authentic, and its description is confirmed in your purchase agreement. If a piece is ever shown not to be authentic, you will receive a full refund.

Photographs, stamp and condition are shared with you before purchase, so you know exactly what you are buying.

Delivery is arranged once your payment has cleared in full.

• Dubai: delivered by hand by our own team, at a time and place that suits you.
• UAE and GCC: hand delivery or insured courier, arranged with you directly.
• Worldwide: shipped fully insured and tracked by DHL, with a signature required on delivery. Personal hand delivery can be arranged on request.

Every piece leaves our atelier inspected, photographed and packed with its accessories. Delivery times and any import duties or taxes in your country are confirmed with you before dispatch.

Prefer to collect in person? Visit our atelier at Sobha Ivory 1, Business Bay, Dubai, by appointment.

Purchase agreement. Each sale is confirmed in a written agreement with The Refined Luxury Trading LLC. The agreement records the piece, its condition, accessories and price.

Payment. Full payment is required before delivery or collection. Pieces sourced from outside the UAE are paid in full before purchase.

Condition. Pre-owned pieces may show signs of previous use, which are described and photographed before purchase. Please review all photographs and details carefully.

Returns and refunds. All sales are final. Refunds are given only if the piece you receive is not as described in your signed purchase agreement, including any piece shown not to be authentic. Please contact us within 48 hours of delivery if you believe this applies.

Prices. Prices are shown in AED and may change without notice until your purchase agreement is signed.

The full terms are available on our Terms and Conditions and Refund Policy pages