Shipping policy

 

Shipping Policy

 


Last Updated: June 19, 2025

Operated by The Refined Luxury Trading L.L.C

 

 

 

A. SERVICE PICK-UP & DELIVERY (Restoration, Cleaning, Authentication)

 


 

1.

Available Locations

 


We currently offer pick-up and delivery services in:

 

  • Dubai – full service (pick-up & delivery to door)

  • Other Emirates (UAE) – third-party courier service only (charges apply)

  • Malta – drop-off locations only

  • London – courier-based pick-up/drop-off to designated zones

 


Service availability may vary by area.


 

2.

Pick-Up & Delivery Times

 

 

  • Operating Days: Monday to Saturday (excluding UAE public holidays)

  • Pick-up time slots are confirmed after booking via WhatsApp, SMS, or Email

  • Express Service (within 48 hours) is available in Dubai only, subject to availability and extra charges.

 


 

3.

Delivery Providers

 

 

  • We use a combination of in-house drivers and trusted third-party couriers, depending on the location and service type.

 


 

4.

Packaging & Liability

 

 

  • Clients are responsible for securely packaging items (e.g., in dust bags or boxes).

  • We recommend taking clear photos before handover.

  • The Refined Luxury is not liable for damage or loss due to improper packaging or during transit unless the item is insured.

  • Insurance can be arranged upon request for a fee.

 

 

 

 

B. PRODUCT SHIPPING (Handbags, Watches, Accessories, Pillows)

 


 

1.

Processing Time

 

 

  • Orders ship within 1–2 business days

  • Items requiring authentication may take 3–5 business days

 


 

2.

Shipping Areas

 


We ship to:

 

  • UAE (all emirates)

  • GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman)

  • UK, EU, USA, Australia, Singapore, and more

    If your country isn’t available at checkout, contact us for a custom shipping quote.

 


 

3.

Shipping Fees

 

 

  • Dubai:

     

    • Free shipping on orders over AED 500

    • Orders under AED 500: flat delivery fee applies

     

  • Other Emirates (UAE):

     

    • Delivery fees apply to all orders, regardless of value

    • Fees calculated at checkout or confirmed manually based on location

     

  • International:

     

    • Shipping calculated at checkout based on weight, location, and courier

    • Express shipping available upon request

     

 


 

4.

Customs & Duties

 

 

  • International orders may incur customs, duties, or taxes, depending on your country.

  • These charges are the responsibility of the buyer.

  • We are not responsible for customs delays.

 

 

 

 

C. TRACKING & DELIVERY CONFIRMATION

 

 

  • Once dispatched, you’ll receive a tracking number via email and WhatsApp.

  • Couriers used include Aramex, DHL, FedEx, and other regional partners.

  • Clients must ensure their address is correct at the time of order. We are not responsible for deliveries to incorrect or incomplete addresses.

 

 

 

 

D. FAILED DELIVERIES & RETURNS TO SENDER

 

 

  • If a delivery fails due to absence or incorrect address:

     

    • We will contact you to reschedule

    • Re-delivery fees may apply

    • Items not claimed within 14 days may be returned or cancelled without refund

     

 

 

 

 

E. INSURANCE & HIGH-VALUE ITEMS

 

 

  • Insurance is optional and must be requested at checkout or booking

  • Recommended for items valued over AED 5,000

  • We are not liable for lost, stolen, or damaged items in transit if uninsured

 

 

 

 

F. QUESTIONS OR CUSTOM SHIPPING OPTIONS

 


📧 info@therefinedluxury.com

📞 +971 50 809 9779

💬 Or message us directly via WhatsApp